In order to ensure safe and peaceful stay, we kindly request you to familiarize yourself with the following rules and follow them. Making a reservation means you accept these regulations.
Every person staying on the premises of Villa Skomanda is obliged to respect the rules and regulations, behave in a way which does not threaten safety of others, follow instructions given by the staff and management, and adhere to health, safety, environmental, and fire regulations.
Check-in time from 3:00 pm; check-out before 11:00 am on the day of departure. If you wish to extend your stay, please notify the reception by no later than 10:00 am on your check-out day. The possibility of extending your stay is subjected to rooms/houses availability.
Arrival and check-in is possible till 10:00 pm. In the absence of information regarding a delayed arrival, the reservation will be cancelled. In this case, the prepayment is non-refundable.
It is necessary to make a prepayment in order to confirm the booking request. The prepayment is non-refundable. Securing your reservation with the prepayment means you accept the booking conditions and regulations.
The remaining amount of money for the stay must be paid in advance on the day of arrival in cash or by credit card.
In case a stay is shortened within its course, no refunds will be provided. The non-refundable prepayment placed to secure your reservation will be used as the cancellation fee.
Guests’ visitors are allowed on the Hotel’s premises daily between 7:30 am and 10:00 pm.
All the Guests are obliged to respect our ‘quiet hours’ policy (the night-time quiet period lasts from 10:00 pm to 6:00 am). During the quiet hours, Guests shall be particularly considerate and refrain from any conduct that could disturb others in the vicinity.
Pets are not allowed in Villa Skomanda main building and bungalow. In summer houses pets are accepted at an additional cost – 30 PLN/day. Any damages to the property of the Villa Skomanda or other Guests and clean up of deep staining caused by the pets will be valued by the management and their costs will be borne by the owners of the pets. The owners are responsible for their pets keeping quiet and not disturbing other Guests. In case of repeated complaints from other Guests or staff, Villa Skomanda reserves the right to remove the pet from the building. The dogs must be walked on a leash. Pets are not allowed in the restaurant, reception and on the playground for children. The pet owners are obliged to clean after their pets.
Reception of the Villa Skomanda charges an additional local fee, which is calculated in accordance with the resolution of the Municipal Council of Augustów City.
The Hotel renders services in accordance with its standard. Guests are requested to submit any complaints regarding the quality of services at the reception desk as soon as possible, thus allowing for the hotel’s immediate reaction. The Hotel is obliged to ensure: – conditions for full and undisturbed rest of the Guest, – safety of stay, including confidentiality of information on the Guest.
Villa Skomanda has a private, fenced parking area; however, it is not guarded, and the Hotel will not be responsible for theft or damage to any vehicles or contents of vehicles on the premises of the Hotel, including the parking area. For increased security, the area is partially monitored.
The Guest will be held responsible for any loss or damage to the Hotel’s property caused by themselves, their visitors or any person for whom they are responsible. Villa Skomanda reserves the right to charge Guests the cost of rectifying damage to the Hotel’s property or structure.
The Guest is kindly requested to make sure that the door are shut properly when leaving the room/house.
The Guest is NOT allowed to lease the room/house to third parties, even though the period for which they pay has not expired.
Due to safety and fire regulations, the Guest is NOT allowed to use heaters, irons and other electrical equipment which is not a part of the room/house, unless it is provided by the staff.
Children at the playground must be accompanied by the parent or legal guardian.
Villa Skomanda is not liable for any valuables or items left in the rooms/houses or any other areas of the Hotel – responsibility remains with the owner. No items can be sent.
The Hotel may refuse to accept the Guest who either seriously infringed the Hotel rules, including damage to the property, harm to any other Guests, employees or other people who stayed indoors, or disturbed the peace or work of the Hotel staff in any other way.
Any person infringing these Rules and Regulations will be asked to leave the Hotel immediately, with no refund. In case of refusal, the police will be called.
Any matters not regulated in these Rules and Regulations will be decided by the staff and management of Villa Skomanda.